Very cool to read stories like this about great, hands on companies that really care about their products and those that use them. Hopefully they can maintain things how they currently are. Definitely makes me think though: is it possible for a company to expand and grow and still keep that "down to Earth-Mom & Pop" vibe? History leads me to say no. It's understandable that businesses want to grow and expand. That's the whole point right? I've seen numerous companies in this exact position through the years that claim they'll maintain that down home feel, but once you start getting bigger and bigger and bigger, it just seems like it's impossible to do. More employees come in, more offices, bigger facilities, etc, etc, and that all just eventually seems to squash out the "people next door to you doing business" vibe. Sad but almost unavoidable I guess....