byrdland Posted November 12, 2010 Posted November 12, 2010 Anyone who ships a guitar must assume that the guitar will be dropped headstock first. Often, with a cardboard outer box, there is no visual damage, but the neck is cracked about where your neck was damaged. Sometimes it is not extemely visible. Extra, Extra care must be taken to cushion the instrument at the head. It will be dropped off of a truck head first!! Guaranteed!! I spent 3 months dealing with Fedex to replace or repair a Mac G5 computer that was severely damaged. They put me through lots of grief. If they pick something up to "inspect the damage", it will be in worse shape when you get it back. Fedex Ground uses contract carriers. UPS uses their own employees, and offer insurance. Fedex has a different system. I used to use Fedex a lot. Never again.
Guest mgoetting Posted November 12, 2010 Posted November 12, 2010 Anyone who ships a guitar must assume that the guitar will be dropped headstock first. Often, with a cardboard outer box, there is no visual damage, but the neck is cracked about where your neck was damaged. Sometimes it is not extemely visible. Extra, Extra care must be taken to cushion the instrument at the head. It will be dropped off of a truck head first!! Guaranteed!! I spent 3 months dealing with Fedex to replace or repair a Mac G5 computer that was severely damaged. They put me through lots of grief. If they pick something up to "inspect the damage", it will be in worse shape when you get it back. Fedex Ground uses contract carriers. UPS uses their own employees, and offer insurance. Fedex has a different system. I used to use Fedex a lot. Never again. In my situation the upper bout was secure in the case. If the case was dropped headstock first, it would have been okay. The headstock could not bang against the case. My guitar most likely was dropped on its back. The headstock/neck region had a narrow support under it. The headstock is large on an Eagle and the Grovers are heavy. Falling on the back of the guitar case would put a fulcrum right at the point of fracture. Other cases would allow the headstock tip to impact the case if the box landed headstock first. That could cause a similar fracture.
byrdland Posted November 15, 2010 Posted November 15, 2010 In my situation the upper bout was secure in the case. If the case was dropped headstock first, it would have been okay. The headstock could not bang against the case. My guitar most likely was dropped on its back. The headstock/neck region had a narrow support under it. The headstock is large on an Eagle and the Grovers are heavy. Falling on the back of the guitar case would put a fulcrum right at the point of fracture. Other cases would allow the headstock tip to impact the case if the box landed headstock first. That could cause a similar fracture. Either way, the end result sucks. Good Luck
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