runnerlk Posted April 5, 2011 Posted April 5, 2011 Just wondered what anyone knew about Eddie's in St Louis. They have a new Eagle Classic for a great price. Appear to be an authorized dealer.
tulk1 Posted April 5, 2011 Posted April 5, 2011 Long time Heritage dealer. Guitars are kept up very well - very anti-GC, if that makes sense. They generally have a very good selection. It's in an older part of town. Small shop, considering what all they carry (lot of boutique gear). Huge PRS dealer, as well. Can't comment too much on their prices as I've not purchased from them. But I do recall years ago when in there on a Gibs hunt, they mentioned then how much better they liked Heritage. I try to get by there any time I'm over on that side of the state.
plexirocker 68 Posted April 5, 2011 Posted April 5, 2011 I bought my 150 from them a couple years back. They had several to choose from and were priced WAY better than any other dealer in the country. While I was deciding on which one to get the store hit closing time on a Saturday evening and they let me finish without feeling rushed, I left a full hour later with the guitar!!! Great great service if you are REALLY ready to buy, however tire kickers don't fare so well. plexi
golferwave Posted April 5, 2011 Posted April 5, 2011 I've bought from them as well. They're a good solid dealer. Call and talk to them for a much better price than what they list on their website.
brentrocks Posted April 5, 2011 Posted April 5, 2011 i bought a 150 from them recently...the price was right but i had to take it to Heritage for some warantee repairs...i felt like i was sold the guitar without getting the "whole story". will probably not deal with them ever again.
golferwave Posted April 6, 2011 Posted April 6, 2011 i bought a 150 from them recently...the price was right but i had to take it to Heritage for some warantee repairs...i felt like i was sold the guitar without getting the "whole story". will probably not deal with them ever again. That's interesting Brent. Were there structural or finish issues with the guitar that they didn't tell you about?
brentrocks Posted April 6, 2011 Posted April 6, 2011 That's interesting Brent. Were there structural or finish issues with the guitar that they didn't tell you about? There were structural issues....twisted neck
golferwave Posted April 6, 2011 Posted April 6, 2011 There were structural issues....twisted neck Ouch...not cool.
brentrocks Posted April 6, 2011 Posted April 6, 2011 Ouch...not cool. its getting refinished right now...should be like new when its done
blueox Posted April 8, 2011 Posted April 8, 2011 "i bought a 150 from them recently...the price was right but i had to take it to Heritage for some warantee repairs...i felt like i was sold the guitar without getting the "whole story". will probably not deal with them ever again." "its getting refinished right now...should be like new when its done" Just to be clear for everyone, was this sold as a new guitar or used? With the refinishing involved, I assume that it is a used instrument in extremely bad condition as very few used guitars get refinished. However, Eddie's Internet store only shows new instruments for sale.
blueox Posted April 8, 2011 Posted April 8, 2011 "it was new" Of course, Heritage will bring it back, but that sure doesn't speak well for Eddie's.
brentrocks Posted April 8, 2011 Posted April 8, 2011 Of course, Heritage will bring it back, but that sure doesn't speak well for Eddie's. i went right to Heritage with the issue...i knew if i called eddies i would have to ship the guitar back to St Louis, then they would ship it to heritage, then it would get shipped back to eddies, then shipped to me......NO WAY!!! i cut out the middle man and went right to the factory i certainly dont blame Heritage for this...im very confident that it didnt leave kalamazoo this way. there was no way it could have. as far as i know eddies doesnt even know i have taken it to Heritage for repairs? i didnt call them, i just went right to the source because i knew they would make it right. as far as the salesman that sold it to me...he said it was the best playing heritage they had in the shop....i dont see how that could have been possible? so that why i feel like i got juked.
Spectrum13 Posted April 8, 2011 Posted April 8, 2011 as far as the salesman that sold it to me...he said it was the best playing heritage they had in the shop....i dont see how that could have been possible? so that why i feel like i got juked. It WOULD be possible if all the other guitars were in worse shape! I know, not funny, Dealers are sales people and going by what some of our fellow guitar players consider important like headstock shapes, a little bit of overspray on some binding or explaining a "factory set up" I would go nuts attempting to make a living selling retail anything. Time are tough. Either this guy had no idea who he was dealing with or was not aware of the neck twist. I would hope a dealer would return stock with such a defect to Heritage rather than sell it as is. You are the perfect guy to correct this problem rather than some recent Gibson player who decided to try a Heritage and told a thousand guys on TGP how their quality control sucks.
brentrocks Posted April 8, 2011 Posted April 8, 2011 It WOULD be possible if all the other guitars were in worse shape! I know, not funny, Dealers are sales people and going by what some of our fellow guitar players consider important like headstock shapes, a little bit of overspray on some binding or explaining a "factory set up" I would go nuts attempting to make a living selling retail anything. Time are tough. Either this guy had no idea who he was dealing with or was not aware of the neck twist. I would hope a dealer would return stock with such a defect to Heritage rather than sell it as is. You are the perfect guy to correct this problem rather than some recent Gibson player who decided to try a Heritage and told a thousand guys on TGP how their quality control sucks. I truly belive this was a case of a poorly stored instrument...it is a 2009, i bought it in 2011....probably spent 2 yrs on a wall hanger in swinging humidity changes. maybe even in a window?
Spectrum13 Posted April 8, 2011 Posted April 8, 2011 Not a cool way to store stock and let Heritage take the fall. How does the 2 year warrenty work? Clock starts when the retailer sells or do they go by a born on date?
Gitfiddler Posted April 8, 2011 Posted April 8, 2011 I bought the first production 530 from Eddie's and it had what appeared to be a slight lacquer crack where the neck meets the body. Since it was new, I first called Eddie's. They immediately referred me to Heritage for a possible warranty issue. Now that Brent explained his neck twist issue, it makes me wonder how they manage their inventory and control the humidity in their store. Guitars aren't moving very fast in this economy, so they may be hangin' around for years... Heritage took care of my 530 as it was extremely minor. Ren told me that he really enjoyed playing it while it was there.
brentrocks Posted April 9, 2011 Posted April 9, 2011 Not a cool way to store stock and let Heritage take the fall. How does the 2 year warrenty work? Clock starts when the retailer sells or do they go by a born on date? it is from the original date of purchase
Blunote Posted April 9, 2011 Posted April 9, 2011 it is from the original date of purchase You sure it's 2 years? My warranty card says "one year".
chico Posted April 9, 2011 Posted April 9, 2011 Well I have a question. I am not taking any sides. But, what is a dealer to do with a product that needs to be seen, felt, played, i.e. handled, hung, displayed, etc.? What I'm getting at is the assertion that the product needs to move off the shelf, or it becomes a liability to the bottom line. I know another large store (not a chain, privately owned) that had Heritages, they hung forever, then finally dropped the line. I think we should be appreciative of the dealers who DO sell Heritage guitars, it is not an easy proposition in most markets. And, please, I'm not flaming Brent, but lets give Eddies, a long time Heritage dealer, a chance here. It is good that Brent can be effective in keeping a dealer aware of a problem. Twisted neck? problem. Nitro burn from hangers? we see it all the time from axes that hung too long on someone's rack in a store. Brent, don't get me wrong maybe there is more going on than I know.. Eddie, are you tuned in?
Kuz Posted April 9, 2011 Posted April 9, 2011 As I see it the dealer is ultimately responsible for the condition of the guitar (any Dealer). If it was defective when it arrived, that should have been see by the dealer and sent back to Heritage. If it was fine when originally received by the dealer, the dealer should inspect it again before sending it to the customer. Brent said that this dealer said it played and looked great. Obviously with a twisted neck, this was not the case. I do believe that Eddies' should be aware of the problem, so this doesn't happen again.
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