Guest HRB853370 Posted October 14, 2011 Posted October 14, 2011 They should have a phone system... Press 1 if you are calling to ask "are we going out of business?" Press 2 if you are calling to ask "are you going to change your headstock?" Press 3 Leave a message at the tone.... Just kidding. No they don't need anyone else telling them what to do. You forgot one prompt Dan-The first one is mandatory nowadays-press one for English.
Millennium Maestro Posted October 14, 2011 Posted October 14, 2011 I talked to Vince a just 2 days ago, he answered the phone and chatted for a good 15 minutes. They still wont make HRWs though!! LOL
Guest HRB853370 Posted October 15, 2011 Posted October 15, 2011 I talked to Vince a just 2 days ago, he answered the phone and chatted for a good 15 minutes. They still wont make HRWs though!! LOL Why did they stop a good thing?
High Flying Bird Posted October 15, 2011 Posted October 15, 2011 They still wont make HRWs though!! LOL PM sent.
Millennium Maestro Posted October 15, 2011 Posted October 15, 2011 Why did they stop a good thing? The shaller distributor made a dramtic price increase I believe, have you noticed no shaller parts equiped anymore?
bolero Posted October 15, 2011 Posted October 15, 2011 that's a good thing, I didn't like the schaller stuff anyway
DetroitBlues Posted October 15, 2011 Posted October 15, 2011 But you'd thought they could get a supply of pickup parts from Stew-Mac or another company to make their pickups....
TalismanRich Posted October 15, 2011 Posted October 15, 2011 But you'd thought they could get a supply of pickup parts from Stew-Mac or another company to make their pickups.... I'm sure it's more that just picking up a supply of parts. Ren most likely worked out a very specific formula for winds, wire gauge, insulation, magnet type, etc. I've never dissected any pickups to know what type of differences in dimensions there are between different makers. Just look at the pains that are taken by people like Throbak to try to recreate the PAF. With all that, there are still people who will pull the HRWs and stick in something else better suited to their style or taste. I think it would be easier for Heritage to say "instead of HRWs, we recommend..... ".
mark555 Posted October 15, 2011 Posted October 15, 2011 going back to the op, often retailers who are are not good for credit with a specific company will often knock the product. Point 2. if we as end users call a manufacturer, we should count ourselves lucky if we get to speak to any one. As already mentioned here, they are supported by their dealer network, and it is they who really should be the contact point. If the owners at Heritage or any other manufacturer will speak to an end user, then you can only see that as a plus, really, they are not obligated to deal direct with the end user, that is the job of the retailer.
skydog52 Posted October 15, 2011 Posted October 15, 2011 going back to the op, often retailers who are are not good for credit with a specific company will often knock the product. +1
DavesNotHere Posted October 15, 2011 Posted October 15, 2011 Hoc filum est percutere equus mortuus. or something......(Beavis voice)
schundog Posted October 15, 2011 Posted October 15, 2011 I sell Medical Foods and nutraceuticals to doctors and pharmacies. If I get a call from a patient (end user) I make it very clear, politely, that they need to take up their issue with their doctor. If Heritage sold directly to the consumer like Carvin, I could see an expectation of service from the customer. With a dealer network, not so much.
the jayce Posted October 16, 2011 Posted October 16, 2011 I sell Medical Foods and nutraceuticals to doctors and pharmacies. If I get a call from a patient (end user) I make it very clear, politely, that they need to take up their issue with their doctor. If Heritage sold directly to the consumer like Carvin, I could see an expectation of service from the customer. With a dealer network, not so much. Right on the mark!.... If heritage wanted to answer service related questions all day long by thier customers they wouldnt have dealers. I think they would like to fucus on building the product for the customer and not hashing over why thier is a little glue oozing out inside the body where it is never seen or how long the tennon is on someones guitar or how old the tree was and type of soil it grew in and what day it was cut before it was sawed and used to build the guitar. That would be what the dealers is for.
JeffB Posted October 16, 2011 Posted October 16, 2011 Right on the mark!.... If heritage wanted to answer service related questions all day long by thier customers they wouldnt have dealers. I think they would like to fucus on building the product for the customer and not hashing over why thier is a little glue oozing out inside the body where it is never seen or how long the tennon is on someones guitar or how old the tree was and type of soil it grew in and what day it was cut before it was sawed and used to build the guitar. That would be what the dealers is for. i was talking to a local guitar builder lately. He said he could spend all day on the phone and answering emails about silly crap. All he wants to do is build guitars but understands he has to wade through the same old newb questions and listen to unrelated chat......to a point. I have heard some of his customers describe him a little unkindly but knowing and dealing with them myself they seem to be high maintenance customers and maybe he just got sick of their constant phone calls and visits. He has to actually build the guitars to get paid. Every curious George phone call or visit takes him away from his source of income unless they are putting in an order. Its a fine line to walk for some of these builders I think.
Guest HRB853370 Posted October 16, 2011 Posted October 16, 2011 i was talking to a local guitar builder lately. He said he could spend all day on the phone and answering emails about silly crap. All he wants to do is build guitars but understands he has to wade through the same old newb questions and listen to unrelated chat......to a point. I have heard some of his customers describe him a little unkindly but knowing and dealing with them myself they seem to be high maintenance customers and maybe he just got sick of their constant phone calls and visits. He has to actually build the guitars to get paid. Every curious George phone call or visit takes him away from his source of income unless they are putting in an order. Its a fine line to walk for some of these builders I think. Thats why a comprehensive FAQ tab on the builders website would be helpful. 90% of the questions are the same ones asked over and over.
yoslate Posted October 16, 2011 Posted October 16, 2011 i was talking to a local guitar builder lately. He said he could spend all day on the phone and answering emails about silly crap. All he wants to do is build guitars but understands he has to wade through the same old newb questions and listen to unrelated chat......to a point. I have heard some of his customers describe him a little unkindly but knowing and dealing with them myself they seem to be high maintenance customers and maybe he just got sick of their constant phone calls and visits. He has to actually build the guitars to get paid. Every curious George phone call or visit takes him away from his source of income unless they are putting in an order. Its a fine line to walk for some of these builders I think. Different, but related.... The guitar tech I'm apprenticing with (Tom's just superb, and does everything...I've seen him resurrect some real basket cases, and he works on very high end collectible stuff) has the same problem. He knows meaningful customer contact is essential. He has about all the business he can handle just now. He has efficiency and work flow issues ( in part, exacerbated by customer contact ), and we're working on that. But to be at the shop and watch him try to do some pretty complicated work, while the phone rings constantly, and customers stroll through the front door is to watch Tom just go backwards some days. Then there are the e-mails from all over the country, and the blog he tries to keep up...all of which he has to do at night, late at night, after he's put in ten-plus hours on the bench. Some times he gets to the point at which he really has to make himself answer the phone. Some times, he just doesn't. Jeff's observations above are on the money.
barrymclark Posted October 16, 2011 Posted October 16, 2011 Thats why a comprehensive FAQ tab on the builders website would be helpful. 90% of the questions are the same ones asked over and over. ...and if my experience in retail holds true, the people who you really want to use it will not use it, trust it, or bother to look for it.
Hodbad Posted February 29, 2012 Posted February 29, 2012 I wanted the same 150cm ultra around last October and had a similar response , but I,m a persistent bugger , by early November I managed to place an order and it's being shipped as I write, being a charitable soul I think it may be a case of, 6 of one and half a dozen of the other.
Sven Posted February 29, 2012 Posted February 29, 2012 I emailed them last week and got a response the next day.
Franke Posted March 1, 2012 Posted March 1, 2012 This seems to be a problem with some other Heritage dealers as well. I called Eddie's Guitars a few weeks ago about a Heritage and the guy on the phone basically trashed Heritage saying that they're build quality has really dropped and that Heritage is a nightmare to deal with. I told him that was odd, because I recently got a newer 150, and mine's fantastic! I then told him that I would look elsewhere when looking for a Heritage. I really don't want to do business with a dealer if they are going to trash Heritage. Just thought I'd let you guys know. I reall dislike Eddie's Guitars. Most people here in St. Louis will tell you that they are...well...fill in any nasty word to describe someone that is rude, condescending, and horrible to work with. They tend to treat the people that step into their shop like dirt.
brentrocks Posted March 1, 2012 Posted March 1, 2012 I reall dislike Eddie's Guitars. Most people here in St. Louis will tell you that they are...well...fill in any nasty word to describe someone that is rude, condescending, and horrible to work with. They tend to treat the people that step into their shop like dirt. my 1st and last dealing with them wasnt a pleasent one....ill never buy from them again
smurph1 Posted March 1, 2012 Posted March 1, 2012 Ah, is it this time of year again? haha. Countdown to the headstock thread! LOL!!
dbetts41 Posted March 1, 2012 Posted March 1, 2012 I think an advertising campaign would not serve them well. I don't think it would dramatically increase sales in a way to recoup the dollars spent. However.... They absolutley need to overhaul the website... not a single dealer that is listed in Ohio has a heritage guitar in stock... German Village Music in Columbus has not had one for years.... For less than 1000 bucks they can have the latest & greatest site.... a good website can sell guitars 24 hrs a day.
DetroitBlues Posted March 2, 2012 Posted March 2, 2012 I'll volunteer to be the customer service representative for KBP Amplification.
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