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Broken guitar...Customer Service?


Nacho

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Posted

Sorry to hear this Nacho. Think positive ! find a good luthier, everything is possible:

 

 

:happy3::wave:

Posted

Great repair video bebove64! - Nacho, it looks as though your truss rod cover was broken also. If it is and you have trouble finding one let me know, I have several extra ones and I'll mail you one if you need it.

Posted

I asked what kind of glue they use at the factory and the answer was an industrial strength Tightbond wood glue which is said to be stronger than what normal people can buy at the local store.

Posted

I asked what kind of glue they use at the factory and the answer was an industrial strength Tightbond wood glue which is said to be stronger than what normal people can buy at the local store.

Thank you very much Hangar18. Will be helpful to know this, I'll share with the Luthier.

On the other hand I'm surprised, because I have no news from Heritage, after more than a week when I sent an email about the subject... :-(

Best regards,,,:-)

Nacho

Posted

Heritage isn't the best about responding to email. Only a few people work there. I've never seen a computer in the office. I don't think they have one. You might get a better response on the telephone.

 

My question is what do you expect Heritage to do? You bought the guitar from a dealer. The guitar fell and broke. That's not Heritages problem. Accidents are not covered by the warranty. It would be better just to take the guitar to a good luthier and have them fix it.

Posted

Heritage isn't the best about responding to email. Only a few people work there. I've never seen a computer in the office. I don't think they have one. You might get a better response on the telephone.

 

My question is what do you expect Heritage to do? You bought the guitar from a dealer. The guitar fell and broke. That's not Heritages problem. Accidents are not covered by the warranty. It would be better just to take the guitar to a good luthier and have them fix it.

I agree. Find a good luthier.

Posted

Nacho, I work with a fine luthier here, in the states, and he's taught me how to repair broken headstocks. I've done two or three this year, just like yours. As Scott (golferwave) has observed, it is a clean break, with lots of surface for glue and clamping. Also, within the break, it appears from the photo that the wood fibers are not "torn," therefore, the two broken pieces should match back together cleanly and tight. Also, the truss rod doesn't seem to have been involved in the break. Looks like a good candidate for a good repair. But as everyone has said, find the best luthier you can! It's very, very easy to do a bad repair. Best of luck, and let us know how it turns out.

Posted

Heritage isn't the best about responding to email. Only a few people work there. I've never seen a computer in the office. I don't think they have one.

 

They do have just one.

  • 2 months later...
Posted
file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2002%20low.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20003.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20005.jpg


file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20006.jpg


file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20010.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20012.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20013.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20018.jpg


file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20020.jpg



file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2585.JPG


file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2586.jpg


file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2587.JPG

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2588.JPG




Posted

I feel your pain.. Had a very similar experience.. Sorry man..

Posted

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2002%20low.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20003.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20005.jpg

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20006.jpg

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20010.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20012.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20013.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20018.jpg

 

I tried to click on the thumbnails but they wouldn't open!

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20020.jpg

 

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2585.JPG

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2586.jpg

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2587.JPG

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2588.JPG

Posted

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2002%20low.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20003.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20005.jpg

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20006.jpg

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20010.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20012.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20013.jpg

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20018.jpg

 

I tried to click on the thumbnails but they wouldn't open!

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/nacho%20020.jpg

 

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2585.JPG

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2586.jpg

 

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2587.JPG

file:///Users/Nacho1/Desktop/private/GUITARRA/guitarras/Fotos/heritage%20repair/IMG_2588.JPG

 

I can't see the pics when I click on the thumbnails!
Posted

Can't see the real pics because they are on his hard drive, not a web server. However, it looks like it's been fixed. And nicely done. Would be nice to be able to see the full size ones, tho'.

Archived

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