foot Posted June 27, 2018 Posted June 27, 2018 Received a H-137V2 today from the company.Really noisy pots.Contacted Heritage and within 30 minutes spoke to a rep and was sent to an approved luthier to get the issue remedied under warranty. Amazing.I have dealt with the public for over 45 years and have never seen such a quick remediation. I will buy a third. I hope they make it. I want a Golden Eagle. Buy from these guys, they really do care about their customers.
FredZepp Posted June 27, 2018 Posted June 27, 2018 Impressive service on a great instrument. Post us a pic when you have the chance, we'd love to see it.
foot Posted June 27, 2018 Author Posted June 27, 2018 Will do when I get it back. I checked, the H-137 is not CNC machined,still handmade. I also own a Fire Burst H-157W number 24. I'll send a pix of it also.
ElNumero Posted June 28, 2018 Posted June 28, 2018 Good to hear this. During the Golden Era it was not uncommon to have to wait for responses from the factory.
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