Sparky Posted June 19, 2009 Posted June 19, 2009 The address on the bubble envelope was hand written. I called Monday. It arrived today. No invoice. Free. They gave me a Schaller pick-up ring and paid to send it to me. The warranty was up five years ago. I wanted to give them my credit-card number so they could charge me. They refused. This is the caliber of people that own and work at Heritage. This is why my next, and more than likely, last custom guitar will be a Heritage. It may seem like a small gesture to some, but to me it says that there are still some damn good people in this world.
nat120 Posted June 19, 2009 Posted June 19, 2009 I have to agree that is really cool. It says a lot about Heritage Guitars. It makes me want to be 5 more.
tulk1 Posted June 19, 2009 Posted June 19, 2009 That's our boys, for sure!! One reason we love 'em all so much.
smurph1 Posted June 19, 2009 Posted June 19, 2009 That's AWESOME!! Hard to find anyone who gives a rats butt anymore..Heritage is da bomb!!
fxdx99 Posted June 19, 2009 Posted June 19, 2009 Cool post, Sparky. Yeh, great example of the 'small company' attention they give to their customer base.
barrymclark Posted June 19, 2009 Posted June 19, 2009 They did that for me too! I made no mention of the rings' issues! Ren just saw a picture of the guitar and noticed on his own that they were split and got a surprise package at work! That is EXACTLY why I want to try and give all my business to these guys.
tulk1 Posted June 19, 2009 Posted June 19, 2009 Now that is just SUPER cool!!! Unsolicited support. Wow.
Paul P Posted June 19, 2009 Posted June 19, 2009 Unsolicited support. Wow. I bet that's the one thing they don't teach in business school. Companies should realize that small gestures like this which cost next to nothing generate huge satisfaction in their customers. But they have to care for their customers in the first place. Another old time way of doing things that's falling by the wayside.
Thundersteel Posted June 19, 2009 Posted June 19, 2009 They did the same for me a year or so ago. But the question remains: Why do so many of their rings break?
big bob Posted June 19, 2009 Posted June 19, 2009 thats funny I called heritage and explained to Renn (I assume) that my bridge pup would lower it self as I played (that was before I realised the ring had cracked) he asked for my address and mailed me new springs and rings. that was ten years ago..
Sparky Posted June 19, 2009 Author Posted June 19, 2009 They did the same for me a year or so ago. But the question remains: Why do so many of their rings break? I think its because the curvature of the body is more dramatic than the pick-up rings. The pick-up ring that I replaced was not broken all the way through, it was just split partially from the top, with the bottom remaining in tact.
jaywolfe Posted June 20, 2009 Posted June 20, 2009 But the question remains: Why do so many of their rings break? When Heritage receive the plastic rings they are "flat" on the bottom, with no contour. They contour them on a sander & most of 'em are fine. Sometimes they do not match the arch well enough & when the corner screws are snugged down- the plastic is stressed in it's thinnest -weakest point. I've prolly changed a hundred of 'em. Jay Wolfe
Thundersteel Posted June 20, 2009 Posted June 20, 2009 I thought they came pre-curved from the manufacturer, like the Gibby ones. Interesting!
tulk1 Posted June 20, 2009 Posted June 20, 2009 I thought they came pre-curved from the manufacturer, like the Gibby ones. Interesting! They probably do. But since each top is not exactly the same the curve may get stressed more on some than others. Could account for why some break and others don't. Maybe??
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