Kuz Posted February 15, 2008 Posted February 15, 2008 By now everyone know about my 150 Gold top with p90s. I talked with Jay and he e-mailed my concerns to Ren & Vince. I called Ren and he said he would try to get some answers when he saw the pics. SO, I'm driving and at 2:30pm I get a call from Vince on my cell. Less than 1 day from the e-mail Jay sent. Vince & I had a nice little chat, but the bottom line was "We want you happy and we'll do all we can to fix your guitar." (We are talking about the premature finish check and the red dye/rubbing compound.) I told him I would drop off the guitar personally and He said to call first because he looks forward to meeting me. Try and get that quick response, commitment, and customer satisfaction from other guitar company OWNERS. I am very impressed!
tulk1 Posted February 15, 2008 Posted February 15, 2008 That's 'cause they love us HoC members . Cool beans on the call.
Thundersteel Posted February 16, 2008 Posted February 16, 2008 They've always been good to me when I needed something. That is good to hear!
Dick Seacup Posted February 16, 2008 Posted February 16, 2008 I would be willing to bet they treat all of their customers' customers that way. Or, at least I hope so! Good follow-up always yields significant rewards.
Paul P Posted February 16, 2008 Posted February 16, 2008 Try setting up a meeting with the president of that other company... Paul P
Kazwell Posted February 16, 2008 Posted February 16, 2008 I called up there once inquiring about a slight defect on the MOP work. Was amazed how friendly and helpful these guys were. I am sure we have all been there where you can just tell folks are being nice because they feel they had to be. I got the feeling that the person on the other end of the phone was helpful because they WANTED to be. That is just all too rare nowadays.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.