Kuz Posted January 3, 2010 Posted January 3, 2010 OK, I unconditionally am offering an olive branch to for all HOC members to sign on. I am truly sorry if I offend anyone. I am also truly sorry if anyone has had a bad experience with Heritage, albeit QC or customer service. I truly cam empathize with you spending good had money and regular less who is to blame you didn't get the guitar you deserved. HOC is a place where we should come to reduce stress not add to it. I do not want this place to go down the Harmony-central route I was only trying to help out stating what I know to be the factory's policy for repairs, but it backfired. I will accept blame for seeming to not care about the customers feelings. The original poster was only pointing out these issues to make Heritage a stronger, my QC centered, and customer centric company. I feel I have taken some personal attack that are totally out of character for this form (called hysterical, flame inducer, having a melt down, ect). I am willing to forget and forgive all, just as I ask you to do the same. Regardless of what side you are on the issue, I would ask if you commented on the few topics that got out of hand that you sign in and accept my apology & olive branch (and extend the same offer if you choose). So I'll be first.
pegleg32 Posted January 3, 2010 Posted January 3, 2010 Bless your heart Kuz, you are a good guy, and I think we all know it.
212Mavguy Posted January 3, 2010 Posted January 3, 2010 Bless your heart Kuz, you are a good guy, and I think we all know it. I've a lot to learn from Kuz. Looking forward to it. Think others could too. Peace.
iim7v7im7 Posted January 3, 2010 Posted January 3, 2010 Kuz, We had a disagreement, but you should know there was never bad feelings or stress on my part toward you over this stuff. I too am sorry if you or other members felt it. It was never my intention. But as I said in my earlier posting; all views are OK as long as we keep things civil and respectful. Thanks for taking the time to reach out. If you have stress, I suggest you go play some guitar (you have a bunch of nice ones!). It does the trick every time. :-) Bob OK, I unconditionally am offering an olive branch to for all HOC members to sign on. I am truly sorry if I offend anyone. I am also truly sorry if anyone has had a bad experience with Heritage, albeit QC or customer service. I truly cam empathize with you spending good had money and regular less who is to blame you didn't get the guitar you deserved. HOC is a place where we should come to reduce stress not add to it. I do not want this place to go down the Harmony-central route I was only trying to help out stating what I know to be the factory's policy for repairs, but it backfired. I will accept blame for seeming to not care about the customers feelings. The original poster was only pointing out these issues to make Heritage a stronger, my QC centered, and customer centric company. I feel I have taken some personal attack that are totally out of character for this form (called hysterical, flame inducer, having a melt down, ect). I am willing to forget and forgive all, just as I ask you to do the same. Regardless of what side you are on the issue, I would ask if you commented on the few topics that got out of hand that you sign in and accept my apology & olive branch (and extend the same offer if you choose). So I'll be first.
Dick Seacup Posted January 3, 2010 Posted January 3, 2010 I have taken no side on the issue, other than wishing no Heritage ever shipped with a problem and no dealer ever let one slip through without addressing it and no customer ever had a reason to post a "does this look right?" thread. I'm heartened and pleased to see that the HOC really hasn't turned that corner and started down the side-street that certain other forums (fora? heh) are known for. Yet. To paraphrase the words of the inestimably wise Yoslate...let us all just play the effing things!
brentrocks Posted January 3, 2010 Posted January 3, 2010 Guilty as charged..... I also got a lil over the top there for a while and i am also sorry if i created any hash feelings. Kuz, sorry to piggy-back this sentiment, but i basicly feel the same way and am hoping that my comments can taken w/ a grain of salt and be forgiven.
barrymclark Posted January 3, 2010 Posted January 3, 2010 My comments can be easily read as cold and more matter of fact than I intend for them to be. Certainly apologise to anyone who felt as though I was trying to down Heritage. Love the company, the idea of the company and the guitars they make. If I could afford it, I would own several of them if for no other reason than to support the company and give this forum another reason for an 'incoming' thread.
golferwave Posted January 3, 2010 Posted January 3, 2010 Kuz has a great passion for Heritage guitars and it comes through loud and clear. Please remember this when reading his posts, he means no disrespect to any member. His support for the club with attendance at both PSP's along with his help at those events shows his commitment to the HOC. Let us please put this behind us and return to talking about and enjoying our Heritage guitars! Thanks.
skydog52 Posted January 3, 2010 Posted January 3, 2010 I applaud all of you for burying the axe, so to speak. I stayed out of it because I've never had a issue with my Heritages. Doesn't mean I won't. Communication is the key and I'm glad to see we are communicating. I own my own business and know matter how hard I try, something sneaks through the cracks. I will always try to satisfy my customers in the end.
big bob Posted January 3, 2010 Posted January 3, 2010 you can only extend the olive branch, if it's submerged in the chilled vodka branch. I'll have a double.
Thundersteel Posted January 3, 2010 Posted January 3, 2010 This is what makes the HOC so great. Sometimes tempers flare, but we all end up shaking hands in the end.
FredZepp Posted January 3, 2010 Posted January 3, 2010 Wow Kuz, What an amazing thing to see while having my morning coffee. You have managed to just say in a very clear way some of the qualities that we'd like to see in our HOC environment here. I know the feeling when I "have to comment" on a topic here, and then read it and wonder how it would be interpreted and to try and explain it further can make it seem worse. Kudos to you for having the guts to write this post and extend that olive branch......
GuitArtMan Posted January 3, 2010 Posted January 3, 2010 I feel all warm and tingly: I guess I missed something. Glad people are keeping it civil - we certainley don't need another dis-Harmony Central.
fxdx99 Posted January 3, 2010 Posted January 3, 2010 Olives... mmm shaken, not stirred. oh... my... gawd.... you mean that loooonnnnnggggg thread about the mishapen nut (that I gave up on when it was only 2 pages in length) has sprouted a 2nd thread?!?!!!!! Ah crap. Well, whatever it was that was posted and exchanged that I didn't read, I forgive all of ya (and at this point pay for the beer for ya'll to drop it).
Kuz Posted January 3, 2010 Author Posted January 3, 2010 What did I miss? Last few pages here... http://www.heritageownersclub.com/forums/i...?showtopic=6808
RJLII Posted January 3, 2010 Posted January 3, 2010 Last few pages here... http://www.heritageownersclub.com/forums/i...?showtopic=6808 Gotcha. I thought that was just a spirited debate among friends. Glad it ended well. Good bunch of folks here. We should get together next summer.......
tbonesullivan Posted January 3, 2010 Posted January 3, 2010 I've seen this kind of stuff before over at the Carvin forums.. particularly the museum, as on the official board any "customer service" issue gets a thread promptly deleted. Some people are REALLY fanatical about their devotion to certain companies, and other people are very intolerant of "screw ups". Mistakes happen, especially when you are dealing with hand-made instruments by a small company. At carvin the mistakes were of a different nature, and were usually communication errors between the customer and the sales rep, or between the invoice and the people building the guitars. Wrong top woods, forgotten headstock veneers, wrong color, guitar packed poorly, etc etc etc. Also some people have had accounting problems, order errors on small orders (like ordering a finished body, and getting a block of wood). I work customer service, and I try my best to keep the customers happy, and to fix our mistakes. However, fixing mistakes takes time, and some customers do not have any patience. Long gone are the days of (3-4 weeks to arrive). Now people demand instant gratification, as well as "something extra" for their inconvenience. It has gotten so bad a few times we simply told customers that we'll send UPS to pick up their order, give them a full refund, and then tell them it would be better if they didn't order from us again. We rarely do that, but sometimes there is simply no pleasing people. We've had to do that for customers that didn't even have an order that was messed up. We have some customers that are so full of themselves that they demand we pick up an item that they are unhappy with (even though it's a 60 year old antique item as advertised) at our expense, or they won't order from us again. So, I've digressed. I'll just say that in the other thread, I was wondering why the guitar wasn't shipped back immediately to the dealer. With that kind of error, it should have been, and then it would have been up to them to rectify it, either by sending it back to the manufacturer, or by fixing it themselves. Posting here is not really a way to get a customer service issue resolved. Most of the higher ups at Heritage are of the older generation, and don't spend their days attached to a computer, so starting a pissing match online isn't really going to help. Calling and following up will do much more.
pegleg32 Posted January 3, 2010 Posted January 3, 2010 I've seen this kind of stuff before over at the Carvin forums.. particularly the museum, as on the official board any "customer service" issue gets a thread promptly deleted. Some people are REALLY fanatical about their devotion to certain companies, and other people are very intolerant of "screw ups". I think you accidently got on the wrong thread. This is the kiss and make up thread.
rjsanders Posted January 3, 2010 Posted January 3, 2010 just like this Heritage i have right chere: "sounds good to me"...
brentrocks Posted January 3, 2010 Posted January 3, 2010 I think you accidently got on the wrong thread. This is the kiss and make up thread. LMAO!!!!!!!
tbonesullivan Posted January 4, 2010 Posted January 4, 2010 I think you accidently got on the wrong thread. This is the kiss and make up thread. OOPS! Uh... I like guitars. They make me happy. Especially pretty ones.
pegleg32 Posted January 4, 2010 Posted January 4, 2010 LOL, you and me both. We are now brothers!!!!!!
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